Support
Need help? The ApexVerify team is here. Find the right channel below — whether you have a billing question, a technical integration issue, or just want to report a bug.
Contact
Reach the team directly at contact@apexverify.com. Include your batch_uuid or account ID when reporting API issues to speed up the investigation.
Manage batches, monitor credit usage, rotate API keys, and access usage logs — all from the web dashboard.
Chat with us directly on our website. Our chatbot is available 24/7 to answer common questions and connect you with the team.
Check real-time API availability and subscribe to incident notifications for your region.
Response times: We aim to respond to all support emails within 1 business day. For production-impacting issues, please include “URGENT” in the subject line to escalate priority handling.
Frequently Asked Questions
What types of data can ApexVerify verify?
ApexVerify verifies two types of contact data:
- Email addresses — We run syntax validation, domain/MX record checks, SMTP probing, and flag disposable, role-based, free-provider, and catch-all addresses.
- Phone numbers — We identify number type (mobile, landline, VoIP, toll-free, etc.), check live network status, detect porting, and identify the current operator via HLR lookup.
Both modes are available for batch processing (file upload) and real-time unit verification (single record via API).
How are credits consumed?
Credits are consumed per verified record:
- 1 email credit per email address verified
- 1 phone credit per phone number verified
Credits are deducted at the time verification launches, not at upload. If a batch uses cached results (account cache or global cache), you receive a 50% credit refund for those cache-hit records.
Check your current balance at any time with GET /v1/account/credits.
What is the difference between account cache and global cache?
Both caches reduce cost on repeat verifications by reusing prior results:
You can configure use_account_cache and use_global_cache on each batch via PUT /v1/batch/{uuid}. Both are enabled by default and checked in order: account cache first, then global cache. You can also set max_account_cache_backoff and max_global_cache_backoff (1–180 days) to control how far back the system looks.
What file format does the batch upload accept?
Batch uploads accept a plain .TXT file with one email or phone number per line, UTF-8 encoded. No headers, no commas, no CSV — just raw values.
Example for email:
Example for phone (E.164 format recommended):
The file is uploaded via POST /v1/batch as multipart/form-data. Maximum file size and row limits are shown in the dashboard.
How do I re-run parsing if I change parameters?
Parsing and parameter configuration are intentionally decoupled so you can iterate freely:
- Update parameters at any time using
PUT /v1/batch/{uuid} - Trigger a re-parse by calling
PATCH /v1/batch/{uuid}again
You can repeat this cycle as many times as needed — there is no limit on re-parses before a batch is launched. The PATCH endpoint is idempotent and safe to call multiple times. See the API Verification Workflow guide for the full step-by-step.
What does each batch status mean?
Batch status is returned by GET /v1/batch/{uuid} and GET /v1/batch/{uuid}/details. Here are all possible values:
How do I export results after verification?
Once a batch reaches verification_done, call:
xlsx— Returns a binary Excel file, matching the layout from the web dashboard. Download withcurl -o results.xlsx.json— Returns a JSON object keyed by email/phone, each with full result fields (valid,wrong,quality,is_disposable, etc.).
You can also include include_details=true and include_statistics=true in the query string (both default to true) to control what sections appear in the JSON export.
How do I create or rotate API keys?
All API key management happens in the Dashboard:
- Log in at app.apexverify.com
- Navigate to Settings → API Keys
- Click Generate New Key to create a new key
- To rotate, generate a new key first, update your integration, then revoke the old one
For a full walkthrough, see Creating Additional API Keys.
